Shipping policy


Processing Times

  • Order Processing: All orders are roasted to order to ensure maximum freshness. Please allow 1-2 business daysfor order processing before dispatch.
  • Roasting Schedule: We roast on [specific days, e.g., Monday, Wednesday, Friday] to guarantee that your coffee is as fresh as possible when it reaches you.

Shipping Options & Estimated Delivery Times

  • Standard UK Shipping (Royal Mail 2nd Class): Free on all orders over £[set threshold, e.g., £25]. Delivery estimated in 2-4 business days after dispatch.
  • Express UK Shipping (Royal Mail 1st Class): Available for an additional fee of £[amount]. Delivery estimated in 1-2 business days after dispatch.

Note: Delivery times may vary slightly due to factors outside our control, such as postal delays and bank holidays.

International Shipping

  • We currently only ship within the United Kingdom. For international inquiries, please contact us directly at [roastery@camdencoffeeroastery.co.uk].

Shipping Costs

  • We offer free standard UK shipping on all subscription orders and orders over £100.
  • Orders below this amount will incur a flat shipping rate of £[5.5].


Order Tracking

  • Once your order is dispatched, you will receive an email with tracking information. Please allow up to 24 hours for tracking updates to become available.

Shipping Issues & Delays

  • While we aim for timely deliveries, sometimes delays may occur due to circumstances beyond our control, including courier delays and holidays.
  • If your order is delayed beyond the expected timeframe, please reach out to us at [roastery@camdencoffeeroastery.co.uk], and we’ll do our best to resolve the issue.

Damaged or Missing Orders

  • If your order arrives damaged or if you haven’t received your order within 7 business days after dispatch, please contact us at [roastery@camdencoffeeroastery.co.uk]. We will investigate and ensure that any missing or damaged items are replaced or refunded as necessary.

Changes to This Policy

  • We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

For further assistance or any questions regarding shipping, feel free to contact us via [roastery@camdencoffeeroastery.co.uk].