Postage Policy
Postage Policy for Camden Coffee Roastery
At Camden Coffee Roastery, we are committed to providing our customers with the freshest coffee and a smooth online shopping experience. Please read our postage policy below for all the details on how we handle your orders.
1. Shipping Locations
We currently offer shipping across the United Kingdom. For international orders, please contact us at roastery@camdencoffeeroastery.co.uk for specific rates and availability.
2. Processing Time
We aim to process all orders within 1-2 business days. Orders are typically dispatched from our roastery on weekdays, Monday to Friday (excluding public holidays).
3. Delivery Times
Once your order has been dispatched, estimated delivery times are as follows:
UK Mainland: 2-4 business days (depending on your location)
UK Highlands and Islands: 3-7 business days
Please note that delivery times may vary depending on the carrier and any unforeseen delays, such as adverse weather conditions or during peak holiday periods.
4. Shipping Costs
We offer standard delivery fees on orders within the UK.
A Free delivery will be applied to orders over £150 (for roasted coffee products)
5. Packaging
All orders are carefully packed in eco-friendly materials to ensure your coffee arrives fresh and in perfect condition. We use recyclable packaging options to minimize our environmental impact.
6. Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number (if applicable). You can use this tracking number to monitor the status of your delivery through the carrier's website.
7. Delivery Issues
If your order has not arrived within the estimated delivery time or if there are any issues with your delivery, please contact us immediately at roastery@camdencoffeeroastery.co.uk or call us at +44 7356091690. We will work with you to resolve the issue as quickly as possible.
8. Returns and Exchanges
We take great care to ensure the quality of our coffee and products. However, if you are not completely satisfied with your order, please refer to our Returns and Exchanges Policy for instructions on how to return or exchange items.
9. International Shipping
Currently, we do not offer international shipping, but if you are located outside of the UK and wish to place an order, please get in touch with us to discuss possible shipping options.
10. Contact Us
For any further questions regarding shipping or postage, please don’t hesitate to contact us:
Email: roastery@camdencoffeeroastery.co.uk
Phone: +44 7356091690
Address: 12 Castlehaven Rd, London, NW1 8QU
Thank you for choosing Camden Coffee Roastery! We appreciate your support and look forward to delivering the finest coffee right to your doorstep.
